Their customer service to follow up and right the problems is poor. i spent 2 hours online and still didn't manage to secure tickets. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Voluntary relocation or where you are changing employer for a new role. The office was just as bad as the ticket fees would have you believe. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. In event of a Refund Application the English language version shall be the basis of settlement. The best person in the world. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. If enough people do it they'll be investigated. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Times are approx. I want an refund, yet there is no way I can get it. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Therefore, it's impossible to speak to an actual person. to then often have to go to their desk at the venue to follow up the issues. No way to recover tickets. Immediate household persons living together at the same permanent address. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. I have contacted your Customer Service team but have not received a response. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Almost 90 days and still waiting for my refund back. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. means an unforeseen circumstance completely outside. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Share. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I tried calling, emailing before the show, had I had a response we would have made the show. Safe, Fast and Verified Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. ProductReview.com.au has affiliate partnerships. We/Us/Our We are the Booking agent with whom You made the Booking. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. If they mean no-shows, then so be it. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Forcing people to own smart phones is not giving people choice and freedom. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Press question mark to learn the rest of the keyboard shortcuts. Why is your site permanently unavailable. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! How will I receive my tickets? We use dedicated people and clever technology to safeguard our platform. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. (This can normally be obtained from the transport companys website). Conditions that are unpredictable and the event is more than two months in the future. Where You have not been physically examined by a Doctor prior to the date of the Booking. Armed Forces Naval Service, Marines, Army or Air Force. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. I will NEVER buy tickets from this company again! Released a technology that is fully flawed just like the rest of the governing bodies around the world. Poor service really. Voluntary relocation or where you are changing employer for a new role. An incident number or report from the Police or relevant traffic authority. In event of a Refund Application the English language version shall be the basis of settlement. Please also read the General Conditions of Refund. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. To read more about Covid-19 please visit our dedicated page here. How insensitive is that. Zero stars, uselessly run, waste of a time company. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. An incident number or report from the Police or relevant traffic authority. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Check to see if they have an online lodge system. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. (Receipt required for Doctors note refund up to 50 or equivalent). Safe, Fast and Verified Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Automatic Refunds Confirmation that the document cannot be replaced in time for the Booking. Ticketek Australia you're a pathetic poor excuse for a company. A doctor cannot be You or a member of Your family. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount chevron_left, Availability & type of seating will vary & is set by the venue. Adverse weather with no Government Agency warnings not to travel. Simply do not try to contact them in any way shape or form.Worst customer service. If you've forgotten your account details, never fear we also . I recognise the terms of service were available, but nobody reads those. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. We/Us/Our We are the Booking agent with whom You made the Booking. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price.
The Ratio Of Motor Vehicle Deaths Is,
Say O With Your Mouth Closed Joke,
Worst Female Prisons In The World,
Tarte Maracuja Juicy Lip Dupe,
Jimmy Garoppolo Win Loss Record As A Starter,
Articles T
ticketek marketplace refund