These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. On the checkout page you can enter the details of the card you will be using. Please check your airline's policy. The short answer is no. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Bottom Line. Details of these rights are published at EU airports and are also available from your airline. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse No compensation is payable in respect of minor changes. To verify your current enrollment status we may need to contact your university or college. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Your travel credit and expiration date can be found in My Wallet. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. If youd like to check what your airline is offering, you can check out the airline policies directly. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Failure to provide this information on check in will result in passengers being denied boarding. These terms were last updated on 17 September 2018. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Regardless of the situation, we have to stick to airline policy. Additionally, a small number of itineraries do need to be booked via an agent. I have questions about baggage. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. The active codes can always be found on our Promo Codes Page. Yes! All refunds will be delayed until the situation stabilises. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. We are trying to help as many people as possible as quickly as we can. Issuing Refunds to Credit and Debit Cards - Stanford University Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. You can file an insurance claim through the company and wait to hear from them directly. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Booking Conditions - StudentUniverse These policies and rules are binding on you, so be sure to review them before purchase. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Failure to produce either may result in the provider refusing to honour the reservation. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. It depends on the airlines waivers and if the travel ban actually applies to you. You must not make any booking unless you understand and agree with these Booking Conditions. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). We advise travellers to retain sufficient local currency to meet these charges. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. See the chart above for the best number to call. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. No need to worry, your credit will still live in My Wallet. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. Accommodation (if included) is based on twin share unless otherwise indicated. We will message those requirements to you (if there are any) prior to you making any purchase. Please check your applicable loyalty program for the specific terms of your membership. No, please dont! Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. A flight disappearing from your account typically means that the airline has cancelled it. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. If you would like us to petition to the airline for a special request, we will advocate on your behalf. All accommodation ratings are set by the relevant provider. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. There are also plenty of travel deals available to all young people (18-25 year-olds). Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Baggage is entirely at owner's risk. (Opt out at any time). If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. Please reconfirm your flights at least 24 hours prior to departure. We will ask you for details about your experience to forward to our technical support team. Telephone calls to or from any of our consultants may be recorded for training purposes. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Please check your airline's policy to see if you might be eligible for a refund. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. We cannot guarantee that the travel service provider will credit you with point for your booking. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. We believe that travel is essential to a modern education and that students return enlightened and inspired. We accept most major debit and credit cards. Coronavirus FAQ | StudentUniverse
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studentuniverse refund policy