If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. This can be useful when the buyer isn't completely satisfied with their purchase. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. document.write ("'><\/scr"+"ipt>"); Learn more about our. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. You need to call ebay. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. When a buyer opens a return request, the funds related to the sale may be put on hold. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. What's the point of no returns? : r/Ebay - reddit When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Returns not accepted is outdated online. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Fill in the total refund amount (s) and the return reasons. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. and both eBay and Paypal would still side with them. In the last two cases the buyer keeps the item and gets refunded. The seller may exclude original shipping costs from the refund. Annoying isnt it. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. When a seller opts to 'not accept returns' it can be a benefit to buyers. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Its visible in my pictures even though I didnt see it nor did the buyer. And frankly, I'm 100% okay with that. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . 04-18-2022 Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. This is a good option for low-value items. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. This is the first time I have ever experienced an issue such as this. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. View basket for details. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. What is defined as damaged, faulty or how it is described can be completely different things to different people. We've outlined your response optionsbelow. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Carefully check the returned item before giving the refund. Now I just have to hope he actually sends back the keyboard instead of bricks. I appreciate it. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. It's become so bad that it's the topic of memes and the punchline of jokes. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. I quit selling on EBay for this reason. In some cases, your response options may differ. Accept the return:The buyer will send the item back to you for a full refund. Enter the amount you wish to offer the buyer. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. eBay and PayPal will not even look at video evidence. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. For a low value item not worth paying return shipping for some sellers will just refund in full. The return is treated as if the item didn't match the listing. eBay may step in without the buyer asking, if the seller didn't respond to the return request. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Yes I understand how a snad works. Give your rule a name and then select Save and turn on. They say, Buyer beware but what about the sellers? Otherwise you can consider this closed - nothing more for you to do. document.write ("
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ebay seller doesn t accept returns