What a load of shit, this site needs to GO. Get the transfer info. Does Viagogo pay their employees well? The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. What is the viagogo complaint handling process? Clear. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 25 April 2018. This content may be old or outdated. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Selling a type of mobile ticket and transferring it to the buyer. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". By browsing this website, you consent to the use of cookies. This charge is in addition to the amount originally paid for the tickets. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? How do I unsubscribe from your newsletter? All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Copyright viagogo Entertainment Inc 2023. Including any such items constitutes a material breach of these terms and conditions. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. They are significantly safer th. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 2.4 Listing. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 'This is the benefit of working with a regulated and trusted platform like Viagogo. 3.2 Other Information. From 17 January, it will have to make changes such as identifying when sellers are. 1.4 Modification. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. I entered the incorrect email when registering, how do I change it? When listing seated tickets, all tickets in the same listing must be consecutive seats. Thankfully, I have now managed to get to the bottom of it. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 2.6 Making an Offer. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? How to spot a fake, fraudulent or scam website. With mycashbacks you get cash back & discounts very easily! Before taking this step we advise that you take a look at our advice on writing a letter before action. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Why can't I see my order or sale in my account? In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Selling Mobile transfer tickets you bought on viagogo? They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Viagogo was ordered by the Federal Court to pay a penalty of $7 million. They then charge a booking fee on top of the tickets. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Please remember that you will not be paid for this sale. 2.8 Work-life balance. What do the ticket split type options mean? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. We may investigate complaints and violations of our policies. Pay by credit . Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Sellers should use our automated online confirmation process. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. By using our Site, You agree to accept this Agreement. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Fast forward a few years, and the details she entered were still saved on your account. 2.5 Tax on Seller Proceeds. Yes No Contact Customer Support Regional Settings Such notice shall be deemed given one business day after the email is sent. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Some links in this article may be affiliate links. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Viagogo should be the subject of a full criminal investigation.. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 6.9 Change or Suspension of Site. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Sellers: once your tickets have sold, viagogo charges a service fee. M.B, via email. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . Best Shopping Deals In the know quiz You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Save as much as you can and opt for investment trusts over trackers. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. We may also first deduct any amount you owe us from any amount we owe you. If you click on them we may earn a small commission. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. City and Colour Concert Tickets. If an event is rescheduled to another date, your tickets should be valid. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. In this case they counted them as arrived the moment UPS scanned the tracking label. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Ratings by category. Can anyone help me? The 'Payment' tab is automatically open. You should get the exact tickets that you ordered. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Look for an option to transfer the tickets through the original ticket provider's account. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. But it is not just these sites where buyers need to be careful. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Tickets may be substituted with comparable or better seat locations without the Buyers approval. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Crucially in your case, this means. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 5.1 Investigations. I went back to Viagogo to ask for a refund. Claim compensation You may be able to claim some compensation for loss of enjoyment. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Event dates, times, venues and subject matter, which are listed on the ticket, may change. For example, if you bought tickets for the front row and ended up sitting near the back. 1.1 Introduction. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. . Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Ask a question about Viagogo in Booking Services. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.10 Collecting Payment. How can I change my bank details for my resale order? MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 1.2 Ticketing Exchange. 5.3 Disclosure of Information. See all 12 articles. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. $39.99 a month + selling fees. How do I edit my listing? viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. So its not int he sellers interest to sell fakes or not actually have the ticket. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Be the first to hear about special offers. This does not prevent us from varying these terms without reference to them. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. We do not allow any commercial relationship to affect our editorial independence. Are investors underestimating the impact of rate rises? I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. 3.1 Accurate Descriptions. You'll need to call your local bank to see if they cash out I bonds and their requirements for . But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. 5.4 Making Adjustments. Learn how. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. How do I change the email address on my account? We will also add sales or value added tax on our fees as applicable. Viagogo says it does this but takes no other steps to prevent the practice.
viagogo payment to seller