I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. by modifying the script field entry on the record producer. Why do small African island nations perform better than African continental nations, considering democracy and human development? I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? The post Certified Diversity Recruiters appeared first on Crossfuze. Other times you'll need to do a GlideRecord query to get it. You might check your browser error console to see if theres anything there that would point you in the right direction. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. Tina, So the message that is added in Firefox is like this- Worth putting error handling in there, but the basis is there. Any chance someone has already figured this out? ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Sign-up to get the latest news and update information from ServiceNow Guru! Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. eval is no more evil than any other method. I search the glide system class documentation but could not spot it?? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. Making statements based on opinion; back them up with references or personal experience. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. Great addition but a bit more info could be needed. They basically allow you to target specific elements on the page for manipulation. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. #ServiceNow. Ive posted an update to this article. That comes from the prototype javascript framework, which is bundled with ServiceNow. }. When the record is submitted using a record producer, you are redirected directly to the generated record. . Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. This script not working in Istanbul release. addInfoMessage( message); //Redirect the user to the homepage. No way to handle the container, but you can hide checkboxes. This script is not working to change variable type Label. Please specify through example. Your question is outside the scope of this article. I've updated the article. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage I am new to ServiceNow. I have a record producer where I modified the labels with a catalog client script as you explained above. If you preorder a special airline meal (e.g. Because of the way this works, it will replace the link as well. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. Do you know of any gotchas with your script and view rules? I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Here's another example that shows how you can access record producer variables using the 'producer' object. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Please help. Thanks. Sign-up to get the latest news and update information from ServiceNow Guru! February 7, 2020 Tech Blog Pathways Development Team choicevalues, . Its a bit different for the asterisk indicators on Fuji and beyond. Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. I have populated some categories in addition to the out of box categories included with Madrid. Works find for one column layouts. What if you have a label that you want to change based on the user viewing the record? The visual representation of a variable in the Flow Designer user interface is a data pill. Ive confirmed that its not the business rule. Should work the same way on sc_task as long as you have the same scripts in place for that table. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. I think it was just posted here. Is it a known issue or I have to do something else. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). What video game is Charlie playing in Poker Face S01E07? How do I get the value of text input field using JavaScript? Most of the entries in the NAME column of the output from lsof +D /tmp do not begin with /tmp. This is excellent thanks so much for this. Even when specifically naming the field. The primary difference is in the way the elements need to be selected from the DOM. getControl('caller_id'); toggleHelp ( myVar. The purpose of the business rule is to overcome the issue this article is about. Triggers and actions create and populate variables. Looks like it works great though. That should be just what you need. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. 1. Love this functionality. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. It worked from Global Application :). Came here lots of times when the wiki did not solve my issues. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. Here is how you could set up the business rule. I can see advantages to both approaches. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. /* Join the variable values together into a string */ Record . How to handle a hobby that makes income in US. Why are non-Western countries siding with China in the UN? Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Is there a proper earth ground point in this switch box? The client would like the user to be able to select an Incident Category as well as an Incident . Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. Please suggest. How do I align things in the following tabular environment? Heres a script that allows you to do that. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. After we made some base categories lets make some matching subcategories. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { The reasons you might want this sort of ServiceNow offers a handy little feature on forms that use choice lists. Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! Sign-up to get the latest news and update information from ServiceNow Guru! Asking for help, clarification, or responding to other answers. Heres a quick example that should allow you to change the variable set text. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Check out the comment from Josh B. above. Is it possible to change the table label using something similar? It is not working in Service Portal. But I have an issue, when I show the form in the Service Portal. From the ServiceNow Wiki, here is some documentation to read before you start . If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. It is possible. Well done. The question that Ill address in this post is different than both of those scenarios though. I got the same warnings when checking the syntax on the BR. This was super helpful for a form Im building. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Keep it up. This is great AdminPro! eres a quick tip for a Monday. How to hide those. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. This was just what I was looking for, thanks for sharing. This one needs to be done a bit differently. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. If youre going to use this a lot I recommend setting up a global UI script with the following function. Ill provide an update when I figure it out and if nobody has already posted it. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. Hi All! There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. Nice work! Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. If youre going to K12 I could take a look at it in person. g_scratchpad.emptyVars = emptyVars.join(,); Is there something that Im missing? That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. . Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Thanks Mark! Just wondering if anyone else has seen this? producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. I found that just about the same time I saw your post. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Specifically approval requests. http://wiki.servicenow.com/index.php?title=Creating_Reports. Variables belong to global application so script is accessing on global then it worked. Is there a way to do the same thing with a catalog item record producer for a variable?! Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. Variables have come a long way since the early days of ServiceNow. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. Please suggest If there is any way to do this. With a client script you can target any field on the form and modify its label. This script takes the values of the 'caller_id . You can also view the icons within. You have to address it for each item or variable set and continue to update and modify for each variable you add. They are still appearing although the visibility has been set to false during the form-filling process. This configuration can be accomplished in a few simple steps as shown below. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Hey, thats a good idea. You did such an amazing job. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Heres another example that shows how you can access record producer variables using the producer object. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. emptyVars.push(v.getGlideObject().getQuestion().getName()); The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Here's how you can toggle the display of the help text for variables in your service catalog. I just updated the code above with some versions that should work better. access of field label? Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. Is there any reason the first script would not work in Fuji Patch 3? Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. It seems like this code doesnt work on the new Service Portal? But i want to use setDisplay which is not working at all. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Thanks for the assist! Thanks for the script, it works pretty well on backend. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). Even the most proficient developers need reference material from time to time. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Check out my updated script above. For several script types the RITM Glide Record is available as JS variable 'current'. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? My users certainly enjoy it. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc.
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record producer variables servicenow