An official employee, such as myself or whoever is first available, will respond. How does cable internet get to your house? For more information, please see our I am extremely frustrated this issue has not been of the upmost importance to your company. New comments cannot be posted and votes cannot be cast. Hello there! Id give them a ring. Sky News is distributed via an English-language radio news service, and through online channels. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Hope this helps you out. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. How do you fix an exposed wire without electrical tape? Some utility companies mark or paint their lines. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Do not send the firewall logs as an attachment. Write your 17-digit account number on the "For" line of your check or money order. Thanks. An official employee, such as myself or whoever is first available, will respond. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Connectivity and managing Your Comcast Business network. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. A recent storm brought down a tree which took down one of the above ground cables by my house. A: Cable and phone wires dont carry current, so its safe to remove them. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Press Enter to send it. Call 800.288.2020 . Occasionally there is a mix up and Comcast forgets to bury the drop. Let us know. I am a bot, and this action was performed automatically. You can contact 811 to get utility lines marked. Talk to Us. If you have questions about your services, we're here to answer them. Two delivery trucks have had close calls recently. Rod Furlan is a crook and Thief and should be held accountable. That's not what we want to see! How do I report a downed telephone line? Please send us a PM with your first and last name, as well as house numbers to your service address. Throughout our history, DISH has always put customers first. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! How to report a down or damaged CenturyLink line. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. In the top right corner, you'll see a little chat icon near the bell icon. Thank you for bringing this issue to our attention. Ask for the Comcast liason. This website wants shut Press question mark to learn the rest of the keyboard shortcuts. We're sorry that didn't solve your issue. A recent storm brought down a tree which took down one of the above ground cables by my house. I am a bot, and this action was performed automatically. An official employee, such as myself or whoever is first available, will respond. Call us at 800-477-5050. Dial 333 to get connected to a customer service representative. to Call your mayor's office. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Stay at least 10 feet away from the wire and secure the area to keep others away, too. If you have questions about your services, we're here to answer them. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Get in touch with Comcast Business. We have all the tools to help with your cable line and make sure it gets taken care of. Hi, @user_af7a95. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. It's a hazard to pedestrians and vehicles! You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Never touch a downed overhead electrical line. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Please contact the moderators of this subreddit if you have any questions or concerns. You have to sign up for gig service and sign a 2 year contract first. I have called multiple times but I don't have an account so it won't let me through to talk to someone. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A coaxial cable is capable of carrying current. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Then it tells me it can help me better if I sign in. My electric company has been out already and have told me that it is Comcast's issue. The tree and the cable are both on the grass verge next to my property. There appears to be no other way to contact comcast/xfinity. Report it online using Xfinity Assistant. My thinking, if I were to do this at my house would be that that 1.) A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Find an Xfinity Location Check the status and hours of locations near you. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. We've had a downed wire touching our building for about two months at this point. They have been hanging very low for over a year. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. The action you just performed triggered the security solution. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Thanks. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Thank you for reaching out to our forums community, its great we can connect this way! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. See how you can save when you add Comcast Business Mobile or add a new line. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I suspect it's an old wire). How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Then, call PG&E at 1-800-743-5000. Include the words "Firewall Investigation" in the subject line. Step 1: Inquiry. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. This website is using a security service to protect itself from online attacks. Like. Call 800.288.2020. Jacksonville, Florida Area. Privacy Policy. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. This post was marked as closed. A drop-down list appears. That person will tell you who the city's contact is in the Comcast governmental affairs office. I am a bot, and this action was performed automatically. How do I report an above ground cable down? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Thanks! 1 6 Say "No account." This option is available 24 hours a day, 7 days a week. Who is responsible for cable line from pole to house? If you smell natural gas or see downed power lines please do NOT use this page. https://corporate.comcast.com/stories/meet-our-digital-care-team. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. I will post again here when/if I receive a reply or action is taken. Our community is your official source on Reddit for help with Xfinity services. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. If you absolutely need to have it removed, consult with an electrician before doing so. Verizon Business customers. Thanks! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here is a list of frequently requested telephone numbers: Cable. Call BGE at 1-877-778-2222 to report any downed electrical lines. Its important that you dont exit the vehicle unless youre in imminent danger. 7 years ago. Jul 2007 - Sep 20169 years 3 months. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Your IP: it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. If youve got a free afternoon, you can run the cable yourself and save some money. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. In the aftermath of a major storm, be aware of hazards presented by downed power lines. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. New comments cannot be posted and votes cannot be cast. You may have to enter a lot of personal information to get connected, including your ZIP code. It's in front of my yard, and it goes across the street. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Should you experience further issues, please create a new post. Thank you so much for contacting our Xfinity Support Team over Reddit. Create an account to follow your favorite communities and start taking part in conversations. How do I report down a cable line? I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Responsible . I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Performance & security by Cloudflare. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Whenever there is an outage, your first step is to report it via email or twitter. DO NOT TOUCH downed lines or anything they are touching. We have made changes to keep employees safe so response and call times may be longer than usual. It's infuriating. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I am a bot, and this action was performed automatically. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Type a message to let us know what your issue is. I don't have AT&T, or a landline. Tips in case of an outage What if my power is out? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. 5. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Archived post. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Question: Does Comcast Hve To Repair A Cut Cable Line. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Hello @ryanray.rr81 and thank you! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Don't touch anything or anyone in contact with a downed power line. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. I would like to report down wires in my back yard for the second time. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Store Locator Status Center Check for outages and troubleshoot your services. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Where on your property are the lines down on and would you consider them a safety hazard as of now? It has been severed months ago and left hanging. Genius. Can you direct message your name and address? There may be a 60 day notice cancellation fee for your service. Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The easement at my back property line has poles with electric and utility lines. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Electric Lines that run from the utility pole to your residence. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Type your message in the text area near the bottom of the window. Press Enter to send it. Hope this helps you out. I have a downed wire in the middle of the street. How to report a downed wire if I'm not a customer? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. View the Xfinity outage map and find out when an area will be back online. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Welcome to the Xfinity community! I hope youre having a great week so far! I really appreciate you being a member of the Comcast Family! I have a downed wire in the middle of the street. It is to be expected when weather conditions are severe. Comcast Xfinity problems in the last 24 hours. If the IP address resides on the Comcast network. How do you get straight to a representative? . In the top right corner, you'll see a little chat icon near the bell icon. Update on June 10, 2021. The wires at my rental property are on the ground. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. . You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. It's not the power line and I don't think it's the regular cable either because there's no service outage. Report it as a hazard to your local PD, maybe they have a better contact. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. If you have questions about your services, we're here to answer them. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. In the 'To' line, type "Xfinity Support" there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The ground around your car may be energized. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Downed Power Line. How much notice do you need to give Comcast to cancel? The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Let us know. It's not the power line and I don't think it's the regular cable either because there's no service outage.
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how do i report a downed comcast line?