If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. No. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. What happens now? c/o Settlement Administrator No, Vivid Seats will not grant you a refund for postponed events. VividSeats has B rating with the BBB.org as of September 2022. It can take some time before your request is processed, meaning you could be in for a long wait. *Sorry, there was a problem signing you up. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vrbo took my $1,270! I want a $1,100 refund for my Samsung electric stove. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Vivid Seats allows refunds under specific conditions. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. If you received a coupon for 120 percent that expires in 12 months, dont worry! Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Become a subscriber to support our journalists. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. See the updated dates below. Oh, Loosey! YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. These Bank of America fees drained my kids savings account. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Vivid Seats will email customers whose events are canceled or postponed. . After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. But a couple of days before, the venue canceled the show. Box Office . We are not always notified if a show is postponed, rescheduled or cancelled. On December 13, 2022, I received the tickets from Vivid. These Britrail England Flexi Passes are taking forever to refund. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. Were always here to help. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. According to the venue's website . If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Then this happened, names, numbers, and email addresses of the Discover executives. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. The best musical instrument is a love triangle. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. We will donate 1 ticket for every ticket you originally purchased. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. DoNotPay can help you sue the company in small claims court. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. After Dax Shepard asked her about her musical chairs relationship situation. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Each listing contains the event name, date, seat location, and price per ticket. When will I receive my 110% Rewards Cash loyalty credit? Denying access to the Vivid Seats Marketplace. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. The total price was $1405.95. FAQs. Shoots Twice (Hockey) Many tickets are accessible only through display via a mobile device. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Tickets you can trust: 100 million sold,100% Buyer Guarantee. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Email our customer service team atsupport@vividseats.com, and well get back to you! The AAAs rules are available at www.adr.org. For more information, see the settlement website. Can I get my 173,116 Chase Ultimate Rewards points refunded? Why cant I get one? If the event organizer or performing artist cancels an event, you can request compensation for your ticket. A full-service national event ticket marketplace. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. Our help is free. Your order is then sent to the seller for confirmation. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . The AAAs rules are available at www.adr.org. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. This offer is not eligible for promo codes. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Badge. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. To stay up-to-date on the events status, monitor the venues website from time to time. Now it wont refund my $3,606. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. . All Rights Reserved. All orders are subject to ticket availability. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. Cinemark probably wont reopen until July, according to the L.A. Times. Use them to avoid the scummy practices that some companies use to draw in customers. The two disgraced men have both been sentenced for sex crimes. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. Do Vivid Seats Offer Refunds for Postponed Events? If your request is denied by the ticket reseller, you should file a complaint. Sorry we couldn't be helpful. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. Special Delivery at least one (1) hour before the scheduled event. Vrbo offered a refund after my husband lost his job. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. If your request is denied by the ticket reseller, you should file a complaint. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. A full-service national event ticket marketplace. Our goal is to make your search and purchasing experience as easy and efficient as possible. He paid Vantage $18,536. Event Specific Terms 3. You can choose between a travel credit or full cash refund. All sales are final; there are no cancellations, returns, or exchanges. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. All ticket holders will receive emails with their options beginning May 1. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. Its been eight months. Douglas Himberger would really like to know. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. Thats over 18 months after we bought the tickets, he says. But why cant I get a refund? After all, Vivid Seats didnt deliver any product and charged us nearly $700.. Academy LA is a cashless venue. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. (Weve published them since then; here are the executive contacts for Vivid Seats.). Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. . Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. So why is it holding on to Himbergers money? According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. The company reviewed his case and agreed to refund his tickets. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. The parties are not required to exchange selection lists. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Plus, we have insightful letters, insider tips, and more. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Yes YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. As our Sales Terms and Conditions state, all sales are final. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace.
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