The current value is always taken into account when determining the amount to be refunded. Lost & Found. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. The Information Counter (tel. Baggage service: 614-338-6700. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 Number of Bags Damaged . Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A Concourse A Please make sure you visit the Baggage Information section of this website to find answers to your questions online. We will let you know exactly when we will be there to pick you up! For all comments about this website, please click here to contact us. Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. Charlotte, Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. For some of these, the contact number is just the main airport number. 3. Review and complete the online claim form, as instructed below. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). This is the best place to start. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. Verizon International Phone Plans Countries, Coverage, Rates, and More, AirHelp Review Get Compensated up to $700 When Your Flight Is Delayed or Canceled, BEST OFFER EVER: Earn $900 Bonus Cash Back. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? Safe travels! For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. For example, what is the distance between gate D13 and E32? Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Passengers can be picked up and dropped off on either the departure or arrival levels, but waiting is not permitted. You will then be given written confirmation as well as a reference number (PIR number, e.g. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 All designated smoking areas have been improved with enhanced air circulation. We are here to support you with your inquiries 24/7. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. If you have not yet reported your delayed baggage online, please report it via the following link. Passengers may wish to consider purchasing additional insurance for valuable items. No responsibility will be taken by the bank advertiser for these comments. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. and then take a sharp right onto N. Josh Birmingham Parkway. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Email. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. What about on the way back from TC to Connecticut? This interactive map includes the same points of interest as the printable PDF CLT Terminal Map, but allows you to filter your view by selecting a category of interest. What should a passenger do if his or her bag is missing after taking a flight. Award nights for Marriott Bonvoy members start at 30,000 points per night. Contact Reservations Back to top Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 Luggage: CLT has no luggage storage facilities inside the airport. Yes, if you are not being permitted to check-in online then it seems you will need to finalize your check-in at the airport. Terms of Service apply. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Walkways from the Level 2 elevator lobbies provide access to and from the terminal. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. Browse our most frequently asked questions for more information! We really appreciate it! If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. Airlines are free to pay more than the limit, but are not required to do so. Airport: Charlotte Douglas International Airport (CLT) This is in the same building as the car rental center with hourly parking available on levels 4 to 7. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Interactive CLT Terminal Map. These parking lots charge a flat fee of $12 per day. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. Airport Parking signs on the roadways also provide timely parking facility status updates. Please be assured that we take all necessary measures to remedy the damage. If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. If you wish to park your vehicle and escort a . To connect, select the network CLT Free WiFi and launch your browser. For each commenced year of use, 15 per cent of the value is deducted. If you believe you left your item at a TSA checkpoint, call 704-916-2200. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. What are airlines responsibilities when they damage your baggage? list. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Charging Stations:These can be found in all concourses and some gate areas. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. Share sensitive information only on official, secure websites. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. Compensation is specified in so-called Special Drawing Rights (SDR). Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA, For all enquires related to left luggage and luggage storage, please use the General Enquiries number. I am connecting at CLT to travel to Bermuda. Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. Customer Self-Service Need to change, cancel, or edit your flight itinerary? Click here to see a list of advertisers that we work with. Please enable JavaScript to fully experience this site. The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. Please save your control number; you will need it when communicating with TSA and to check your status. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Delayed or damaged baggage Contact us For more help with your bags, fill out the contact form. The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. It may also be here if whoever found it turned it into an airport employee. Liability is governed by the Montreal Convention. 2023 Upgraded Points, LLC. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. Lounge access may be restricted at times due to capacity. We will be on American Airlines. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. Youll see them sporting a Pet Me vest with a handler. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. Have a Question? Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Cant find what you are looking for? Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. Send us an email with your feedback and questions. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Before sharing sensitive information, make sure youre on a federal government site. Browse our most frequently asked questions for more information! Get our travel tips Delivered to your inbox. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. If in doubt, please contact each agency individually. This will enable us to attend to forwarding your baggage as quickly as possible. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. Please check your email and confirm the newsletter subscription. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Privacy Policy and Airlines may require receipts or other proof for valuable items that were in the lost bags. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. What are the airlines responsibilities when your bag is lost? This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. The main terminal is the central body of the airport and consists of 3 levels. Not necessarily, it depends on the airline you are flying. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. Daily Flights: 1,424 Use the real-time parking map to check availability in the Hourly Deck and other CLT parking facilities. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. Phone Number. Please save your control number; you will need it when communicating with TSA and to check your status. CLT has 5 lounges 2 American Airlines Admirals Clubs, a Centurion Lounge, a Minute Suites, and a USO lounge for active military. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. Receive email updates about the latest in Safety, Innovation, and Infrastructure. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Safe travels! Official websites use .govA .gov website belongs to an official government organization in the United States. I am traveling from Barbados to Toronto Canada through Charlotte. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Free Wi-Fi is available at CLT for passengers to use in all public areas. Opinions and recommendations are ours alone. Air cargo and small package services: 614-338-6740. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. The only way to get between concourses is to walk there are no trains or electronic people movers. Southwest Airlines operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. American Airlines, Delta Air Lines, and United offer curbside check-in at Charlotte Douglas International Airport. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. 1,500. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. Airlines have tracking systems in place to try to identify the bags location. All Rights Reserved. Reservations: 800-435-9792. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Destinations Served: 179 nonstop destinations globally Our customer self-service tool below can help with changes to existing reservations! To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. Airlines are not allowed to set an arbitrary daily amount for interim expenses. For example, an airline cannot have a policy that they will reimburse a passenger up to only $50 for each day that a passengers bag is delayed. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Thank you. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes.
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charlotte airport baggage claim phone number