And be amazed by what it does for yours. By helping Apple maintain strong relationships with customers, you are instrumental to our success. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. They can also help businesses to develop and implement best practices for protecting their data. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Come eager to listen and learn from your team, your mentors and your customers. They will also learn about the software and hardware they will use on a daily basis. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Different together. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Both full-time and part-time jobs are available. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Take proctored certification exams from your home or office. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. That's according to suppliers involved in Apple's iPhone supply chain. Copyright 2023 Apple Inc. All rights reserved. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Each of those locations employs over 100 people totalling about. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. All our courses are practical, hands-on, and led by trusted Apple experts. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. 50 features and changes you might have missed in macOS Ventura. And thats our greatest strength. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. As businesses become more reliant on technology, the need for security professionals will continue to grow. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Core training took place off-site and included 15 new employees like. Learn more about the E-Verify program (Opens in a new window) . Title(s) held: My official title was "specialist." The employment of Apple technical specialists is expected to grow much faster than average over the next decade. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. The Apple Professional Training courses are now available at training.apple.com. Do you love how it feels to help others? In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Both full-time and part-time jobs are available. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. You need a current, government-issued ID to check in with the proctor and begin the exam. Youll need to be flexible with your schedule. These cookies track visitors across websites and collect information to provide customized ads. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. We will work with applicants to make any reasonable accommodations. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apple is an equal opportunity employer that is committed to inclusion and diversity. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Own your learning schedule with self-paced, online courses. They must also have excellent customer service skills. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Click here to see the total pay, recent salaries shared and more! Apple technical specialists need to have a wide range of technical skills to be successful in their careers. This cookie is set by the Google. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. At Apple, the learning never ends, and team members continually support each other. Related: 17 Apple Technical Specialist Interview Questions and Answers. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Please note that all salary figures are . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Learn more (Opens in a new window) . The mob used the electronics in the store to play music and record their dance routine. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. You know, just like the things we make. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This interview would be the first of six. Customer loyalty and satisfaction is their number one priority. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Both full-time and part-time jobs are available. The entire store team benefits from your commitment to providing the best care for customers. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. After submitting my application it was a waiting game. It was a month before any of us would be on the sales floor alone. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. I agree to the. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . The cookie is used to store the user consent for the cookies in the category "Other. Design and lead tailored in-person and virtual trainings.. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Badges are issued and managed through Credlys digital badging platform. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Some employers may accept candidates with a high school diploma or an associates degree. You maintain composure and customer focus while troubleshooting and solving issues. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. However, we cannot independently confirm if the Weibo account has a proven track record. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. You maintain composure and customer focus while troubleshooting and solving issues. Your work hours will be based on business needs. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Thanks to her teams help and extra tech training, she got to know our products inside out. 2023 When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. A selection of macOS tips to make your Mac life a more effortless experience. When a customer needs assistance, you quickly assess their situation. Finding the right course should be simple and intuitive. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Apple Inc. All rights reserved. And thats our greatest strength. Sign up for notifications from Insider! Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Get startedand submit your resume. It was just a few days later when I received my first follow-up call. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. When a customer needs assistance, you quickly assess their situation. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. What it's REALLY like to work in an Apple store:You get to work with really creative people. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Learn more about your EEO rights as an applicant (Opens in a new window) . We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Copyright 2023 Apple Inc. All rights reserved. This cookie is set by GDPR Cookie Consent plugin. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. By helping Apple maintain strong relationships with customers, you are instrumental to our success. You also have the option to opt-out of these cookies. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Bing Ads sets this cookie to engage with a user that has previously visited the website. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. This website uses cookies to improve your experience while you navigate through the website. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Copyright Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Page Turning Animation is Back! With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. You have excellent time management skills and can make decisions quickly. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Youll need to be flexible with your schedule. But opting out of some of these cookies may affect your browsing experience. You reassure customers when delivering product diagnoses and potential solutions. They may also move into management positions. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Apple's most powerful Mac will finally shift to Apple silicon. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Assess employee needs and develop tech training related courses and/or programs. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Learn more about your EEO rights as an applicant (Opens in a new window) . Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. You can find information about the accommodations request process in the. We also use third-party cookies that help us analyze and understand how you use this website. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The cookie is used to store the user consent for the cookies in the category "Performance". Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Check your badge on Credly for specific expiration dates. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. This cookie is set by GDPR Cookie Consent plugin. . Of course, every employee's experience is different but, we recently spoke with former Apple "specialist".
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apple technical specialist training