READ MORE Important information: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Ten paid holidays per calendar year (8 fixed and 2 floating). Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Join our team. The mission of our customer care teams exemplifies the need for human understanding. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. You will be notified during the hiring process which checks are required by the position. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Learn more at . Alight is committed to the continued development of our colleagues. Customer Care Representative Tasks. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. This program provides you with the foundation you need to lead to a path of success. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. The estimated additional pay is $2,234 per year. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Tasks to include in a Customer Care job description . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Get hired today! Get a free, personalized salary estimate based on today's job market. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Only applicants from locations above will be considered. Customer Care Representative Human Resources. Qualifications for a job description may include education, certification, and experience. This may include assisting the caller in navigating the system as well. View Job description, benefits and responsibilities. Find the best jobs in the US, apply in 1 click and get a job today! The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You will be notified during the hiring process which checks are required by the position. We strive for Excellence Every Day by collaborating with our clients and colleagues. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). This job listing has expired and the position may no longer be open for hire. Health, Dental, Vision, Life Insurance and more. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. It's why we're so driven to connect passion with purpose. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. 2023 All Rights Reserved. Alight is committed to the continued development of our colleagues. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition to a base salary, this position may be bonus eligible. You will At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Quick Apply. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Read more Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. This may include additional research and ongoing casework. We are Alight Solutions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 88 followers . To deliver on this purpose, we do things differently. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Benefits start on your first day of employment, Programs & activities that give back to our. 2023 Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. You have reached your maximum number of active job alerts. As a Customer Care Representative, you will report to a Customer Care Team Leader We are not an agent or representative of any employer. We strive for Excellence Every Day by collaborating with our clients and colleagues. Be Real with Alight and help us re-imagine how people and organizations thrive. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Averages based on self-reported salaries. Customer Care Representative Human Resources. Try to use specific examples from your work or school history that relate to the question asked. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. * Excellent communication & collaboration skills with strong ability to empathize with customers New York Equal Pay for Equal Work Act Statement. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Bilingual (English/Spanish) Customer Care Rep - Virtual. We are brave in spirit, act decisively, learn quickly and get it done. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. From company leaders to our newest colleagues, we all play a role in bringing our values to life. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Must be able to work a flexible schedule based upon high call volume needs. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Our people are our greatest assets at Alight Solutions because People Matter! * PEOPLE MATTER is one of our company s core values. Our people are our greatest assets at Alight Solutions because People Matter! As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Stay updated on our new opportunitiesJoin our. They answer inquiries by phone, e-mail, web chat, or social media. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our story starts with a simple universal truth: Every business is a people business. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Visit investor site Looking for an Alight office? Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Are you interested in helping us shape the future of work and life for organizations, people and their families? Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.
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alight customer care representative job description