People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Still learning the basics of personal finance? on 2/28 at 3:05PM I had a fraudulent charge on my credit card account from Match.com. If you feel like StubHub cheated you, you could take action against them. We are changing the way you register and sign-in to the StubHub Community. Customer Service training is needed. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Depending on where you live and how you got the tickets, you may be due a cash refund. So the funds are available but you only adhere to the state-by-state laws? Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Since its inception 22 years ago, StubHub has grown to 800 employees. The clause is designed to protect both buyers and sellers. They have a VOID watermark. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I saved to buy expensive tickets as a gift for my wife and now we cant go. 6:00 AM - 7:00 PM PT weekends. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Would not make an exception,to a hotel reservation I made thru Priceline. Please take the tickets directly to the box office for a refund. There you will see your canceled event credit along with a link to request a refund instead. StubHub is offering the retroactive refunds now because the live events industry is opening back up. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The cash refund will be issued by May 31, 2021 and will. If I did I woulda dropped my price or took my friend to the game. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Have a StubHub question? 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. The April 25th show was canceled due to COVID-19. No problem. It is possible to request a refund on a purchased StubHub ticket manually. They showed my same seats that they cancelled sold and the payout. DoNotPay can be by your side during the process and help you sue any company in small claims court. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. We just sent you a welcome email. AND TOLD ME THAT "Recine. . Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. North Carolina New Jersey Click your state to see if you qualify! Is SeatGeek legit? Youll get a refund if your event is cancelled and not rescheduled. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. A few days later I'm only paid out for 1 set of tickets. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Enjoy!Make sure we land in your inbox, not your spam folder. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Offers may be subject to change without notice. Your California Privacy Rights / Privacy Policy. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. where can I go to use activate the voucher so I dont lose that as well. In other words, when it can be too late to get a refund. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Covid 31 Refunds 41 StubHub 211. Explain your scenario, and provide any applicable evidence. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Many companies featured on Money advertise with us. Ohio Attorney. How do I contact StubHub for a refund? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Hawaii For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. These are often free tickets the seller can relist. We'll email you when an event is canceled. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Sorry we couldn't be helpful. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Sign in, or if youre new to StubHub, sign up for free. Open a new browser and try logging in again. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. The old bait and switch! Another way you might reach the company is by sending them an email. Remember, your order is covered by our FanProtect Guarantee." Maryland: how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. The credits are valid through the end of 2022. A Personal Loan can help you mitigate losses and get back on track. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Had a concert canceled because of COVID-19? In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. We cant contact them and ask them to lower their prices. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. An email might never be responded to, and the same goes for phone calls. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. And 2 hours before the game I had no listings active. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Find contact information here. How to reach a live person: Speak "customer service" at first prompt. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Your online site is a disaster, It does not work to apply a credit. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Customer service all the way to your seat, 2000-2022 StubHub. DoNotPay records the details of your purchase to boost your chances of winning the refund. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Check out the table below to see the best alternatives to StubHub. 7 calle 1, Suite 204 It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Very dissatisfied customer. Get immediate StubHub support from HelpOwl.com. Whats The Difference Between Class 2 And Class 3 NI Contributions? to check out everything we offer. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. After the switch, you will enter the email address you use to access the community in order to reset your password. Enter your gift card PIN in the PIN field when prompted. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. StubHub is a marketplace where fans buy from and sell tickets to one another. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. I've been a customer for a long time and am not happy. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. For customer support people can visit their help topics to search for answers to questions or browse popular topics. All rights reserved. Stubhub said they have the seats were listed until a hour past kickoff. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Review, To see your event status, log in to your StubHub account and select 'My tickets' then.
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how do i contact stubhub for refund?